If you feel we have not met your expectations, we value your feedback so we can put things right and make improvements.
If you would like to make a complaint, please get in touch and we will investigate your concerns.
We will be in touch within 3 business days and will try to resolve your complaint. If we are unable to do this in this timeframe, please note we’re typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and provide our ‘final response’.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.
For banking, loans, credit cards, and financial complaints.
Financial Consumer Agency of Canada
Enterprise Building
427 Laurier Avenue West
Ottawa, ON
K1R 1B9
Canada
1-866-461-3222 (Toll-Free in Canada)
info@fcac-acfc.gc.ca
https://www.canada.ca/en/financial-consumer-agency.html
Legal Disclaimer – Brisk Pay Ltd
Brisk Pay Ltd – a company registered in British Columbia, Canada, under Company No. BC1516153, and authorised as a Money Services Business (MSB) with FINTRAC, registration number C1000000711.
Legal Disclaimer – Brisk Pay Ltd
Brisk Pay Ltd – a company registered in British Columbia, Canada, under Company No. BC1516153, and authorised as a Money Services Business (MSB) with FINTRAC, registration number C1000000711.
