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Complaints

If you feel we have not met your expectations, we value your feedback so we can put things right and make improvements.

If you would like to make a complaint, please get in touch and we will investigate your concerns.

How To Get In Touch With Us

International payments

  1. Phone: We are happy to talk to you on the phone and you can raise a complaint there.
    Call us on +1 7788 193 285 3286. (Calls cost no more than a national rate call to a 01 or 02 number. They may also count towards any inclusive minutes in a phone contract in the same way as 01 and 02 calls)
  2. ‍Email: Please email us at complaint@briskpay.ca
  3. ‍Post: If you prefer, you can write to us at
    Brisk Pay,     22420, Dewdney Trunk Road, Suite 300, Maple Ridge, BC V2X 3J5

Opening Hours

  • Phone lines are open:
    ‍Monday to Friday  9:00am – 5:00pm
    (closed weekends and bank holidays.
  • Email:
    ‍Responded to Monday to Friday 9:00am – 5:00pm
    (closed weekends and bank holidays)

What happens next:

We will be in touch within 3 business days and will try to resolve your complaint. If we are unable to do this in this timeframe, please note we’re typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and provide our ‘final response’.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.

Financial Consumer Service Details

Financial Consumer Agency of Canada (FCAC)

For banking, loans, credit cards, and financial complaints.

Address

Financial Consumer Agency of Canada

Enterprise Building

427 Laurier Avenue West

Ottawa, ON

K1R 1B9

Canada

Telephone

1-866-461-3222 (Toll-Free in Canada)

Email

info@fcac-acfc.gc.ca

Website

https://www.canada.ca/en/financial-consumer-agency.html